Refunds and Cancellation

Version: Interim version 2026-10-31 · In effect from: 31 October 2026

This page explains how paid memberships, cancellations, failed maps and refunds work on BeatCadence. It is part of our Terms of Service.

Who bills you

Paid BeatCadence tiers are Patreon memberships. Patreon takes the payment, runs renewals, and handles pledge refunds under Patreon's own terms. We never see or store your card or bank details. We only learn from Patreon whether you are a member, which tier you have, and the status and dates of your charges.

Prices and the number of maps in each tier are shown on our Patreon page. They may change.

Cancelling a membership

• Cancel on Patreon at any time.

• After you cancel, you keep your paid tier until the end of the period you have already paid for. Then you move to the free allowance.

• The same applies if Patreon removes your membership altogether: the period you paid for still runs to its end.

• Unused maps do not carry over to the next month, and are not refunded when you cancel.

When a payment fails

• If your renewal is still processing on Patreon, you keep your tier while it processes.

• If Patreon reports the charge as declined, refunded or fraudulent, you move to the free allowance straight away.

• When a later payment goes through, your tier comes back.

• A free trial on Patreon gets the free allowance until its first payment.

Maps that fail come back automatically

You do not need to ask. A map is credited back to your monthly count if:

• the job fails;

• the job expires before it finishes;

• the upload is refused (for example, it is too long for your plan or not a valid audio file);

• you cancel before a generator starts on it; or

• the job ends before your upload arrives.

A map counts as used if it is made, or if you cancel after a generator has started on it.

"My browser could not put the map together"

The map data is put together with your song inside your browser. If that step fails after you have downloaded the map data, the page lets you report it, and that map is credited back.

• This works up to 3 times per account per month (your plan's monthly period).

• You must report it from the same sign-in that downloaded the map, while the map data is still on our server (up to 15 minutes after your first download).

• Each map can be credited this way once.

Refunds of membership payments

Refunds of Patreon pledges go through Patreon, under Patreon's terms. To ask for one, use Patreon's refund process. You can also contact us at beatcadenceapp@gmail.com and we will help where we can.

If Patreon refunds a payment, your paid tier ends straight away and you move to the free allowance.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and

• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or compensation for reduced value instead of cancelling. If a failure is not major, you are entitled to have it fixed within a reasonable time, and if that is not done, to cancel and get a refund for the unused portion. You may also be entitled to compensation for other reasonably foreseeable loss caused by the failure.

Nothing on this page limits these rights, or any rights you have under the consumer law where you live. If you think you are owed a remedy, contact us at beatcadenceapp@gmail.com. If the law requires us to give you a refund, we will give it, and we will agree with you how it is paid.

Contact

BeatCadence is run by the operator of BeatCadence, based in Australia.

Email: beatcadenceapp@gmail.com